Thoughts now that BiblioCommon is live...

I just wanted to post some of the issues that I have discovered since BiblioCommons went live to the library public. People seem to love the catalog. It is so much more responsive, but I have had complaints from the public that I am hearing other staff members mention also. The main complaint that I have heard is that everyone must go through registration before they can put items on hold or renew items. I spoke with a very upset older lady today who could not understand why the website wouldn't let her renew her DVDs. I explained that she just needed to register with the catalog, at which time I was informed that she had registered for a library card over a year ago and that she didn't understand why the new catalog kept kicking her out. After trying for several minutes to get her to provide a username, I ended up renewing her DVDs through WorkFlows. She was getting more and more upset the longer I tried to explain about the new catalog, so it made more sense to accomplish her goals than to use this as a learning experience. If anyone has had a better experience, please leave me a comment so that I have a better response next time. I really don't know what the answer is, but this does seem to be a problem. I do believe once we have more people registered on BiblioCommons, this will be a catalog that will be well-liked and widely used. I realize that any time you do something new, there will be glitches to deal with and this new catalog seems to have fewer than I have dealt with on other programs.